The spacious accommodation at the hospice is situated on two levels with the majority of our care facilities located on the ground floor. The building is entirely accessible to disabled visitors and is fitted with a lift.
Our main reception is operated by our wonderful volunteers and is open Monday to Friday from 9am to 5pm. For any out-of-hours or emergency callers there is an intercom at the main reception entrance.
Each room has a fully adjustable bed, hoist tracking, washing facilities, TV/DVD and CD player. All rooms are personalised to each child with linen and toys to match their favourite characters.
This is a large, comfortable room aimed at creating a home-from-home environment with chunky sofas and a big flat screen TV. It also has a large soft play area, with access and views out across the gardens.
A bright and airy room to meet, eat and relax in, and enjoy meals freshly prepared in the kitchen. All food is FREE for our Donna Louise families and Volunteers.
This is a dedicated space for our young people to mix, chat and relax surrounded by the latest technology, including games an Xbox, SMEG Fridge and video-making software.
This is a fully equipped facility with networked computers, which are also fitted with specialist equipment from LifeLites, such as touch screen, interactive sensory equipment and adjustable consoles. The computers also have parental control software installed.
Arts & Crafts Area
A lively colourful space where the children can get really creative and make as much mess as they like. There's also a fancy dress zone and access to the inclusive playground in the garden.
The Library is a quiet space where children and families can enjoy a story from our selection of books, sensory story sacks and audio CD's.
A room full of musical equipment from a piano to a drum set, symbols and guitar. There is also a range of recording equipment and the room is used for group sessions or for one-to-one music therapy with our dedicated Music Therapist.
Our Multi-Sensory Room has recently undergone a massive renovation project and it now boasts a whole array of specialist equipment. This enables children to relax and have fun in a safe and colourful environment.
The Jacuzzi is very popular with our families as it allows them fun time together. It also helps with the water-based therapy sessions that the children receive.
On the top floor you can find our dedicated family accommodation, which provides everything a family will need in order to have a relaxing and carefree stay at the Hospice. There are four en-suite family bedrooms and two of these can be interconnected to allow families a larger space to stay together. There is also a self-contained lounge and a kitchen with cooking, laundry and cleaning facilities.
Here at The Donna Louise we boast a fantastic private outdoor space, which backs onto a natural wooded area. The area is completely enclosed, safe and child-friendly.
There is a specialist play area that is suitable for wheelchair access, with slides, swings and Jungle Gym, as well as a large open lawn for ball games.
A network of paths leads round from the playground to our large interactive sensory garden, which includes a range of features to stimulate all the senses. The interactive music wall allows children to experiment with sounds, whilst there is also the opportunity to touch and smell an array of plants, flowers and herbs. Produce grown in the garden, with the help of children and families, is also served in the Hospice's own kitchen.
We have a dedicated, friendly and professional team here at the Hospice who will look after your child during their stay.
We aim to provide a warm home-from-home for all our visitors. This means that our staff wear their own clothes, which we feel helps visiting families to feel relaxed.
Our team will be here to look after you during your visit and we are extremely proud of our experienced staff including:
Specialist Children's Nurses
Professionals who specialise in a variety of conditions including oncology, spinal, neurology and palliative care. Currently, our children's nurses and learning disabilities are the only members of the team permitted to give medication.
Care Support Workers
Professional carers who work closely with the children, many of whom have worked in schools, care homes or hospitals. They have particular experience of caring for children with complex needs.
A therapist trained to use play techniques to support children emotionally and physically.
Counselling sessions are offered to all children and their families by our professionally qualified counsellors.
Care Team Volunteers
Our volunteers work closely with the care team, helping us with activities such as play sessions.
Why not join our team and check out our latest vacancies HERE or come and be a volunteer!